Create the cat
Add the identity, age or birthday, home time and useful profile details. Every signal needs the right cat.
Padr Help.
Calm answers when the den gets confusing
Start with one cat, one real day and the signals you can trust. If supported hardware gets weird, Padr Support lives inside the app.
Start gently.
The first useful hour
Log the real day
Use Today for care that actually happened. Storyline keeps the order and source.
Connect one useful device
Begin with the supported device that removes the most remembering.
Let Padr wait
The first Care pattern needs seven clear Care days with enough real records. Quiet at first is evidence discipline, not absence.
Supported integrations.
Help with additions, tuning and fixes
Padr Support can help when a supported integration does not arrive, the wrong source appears or a connector needs careful tuning.
Use Support inside the Den. Include a screenshot or video when useful. The team can check the Padr side and explain the safest next step without publishing private connection procedures on the web.
Hardware faults, warranties and provider-account problems may still belong with the manufacturer.
Read the device guideKeep the screenshot. Lose the panic
Useful support begins with the surface that actually failed.
Common care questions.
Proof before interpretation
Why is Padr quiet at first?
A new den has no familiar Care pattern. Padr waits for seven clear Care days with enough real records before showing the first one.
What counts as useful data?
Meals, water, litter, weight, play, wellbeing, habits, notes, food products, photographs, comments and supported device facts can all contribute when their source is clear.
Can Padr scan food or analyse litter photos?
Barcode lookup and manual food entry stay available with Padr Basic. Padr+ adds package-label and litter photo analysis with family review and clear uncertainty.
Does Padr diagnose?
No. Padr organises evidence and can highlight changes worth noticing. Diagnosis, treatment and urgent symptoms belong with a veterinarian.
Padr Support.
Talk to a human from inside the app
Open Den, then Support. Choose the closest topic and attach a screenshot or video if it helps show the issue. You can also review past tickets there.